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Had a mobile tinter turn up this afternoon to tint my car, I told him that Lexus had put 35% on, he had a look and said mate there is no tint on this car. No wonder, ive been thinking that legal tint is crap and does nothing, and thats why i was about to get darker 20% tint so it makes a diff with the sun glaring in etc! So i have sent him away so i can take it up with the dealer..

Lexus of Chatswood charged me and told me that they had 35% darkest legal tints applied to my car prior to me taking delivery as per my invoice and email correspondence with them.. I questioned it when i picked the car up and they also assured me it had been done.. So 12 months later and now i find out they charge me for tints and left the car standard with the factory glass colouring..

Im going to have a very interesting conversation with the guys at Chatswood tomorrow morning, ill be taking the email correspondence and invoice with me while asking them to show me where the tint is...

Cant believe this!

Edited

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I'd give them the benefit of the doubt.I'd say someone has stuffed up with organising the tint.A dealer of that size and reputation would be mad to intentionally do something like that!!Make it clear that you want your car picked up(or a loan car),tinted,dropped back to you and compensation.Go them for some free services but above all don't lose it or be rude etc.I'm sure this is an oversight.Make sure though you milk it for all it's worth !!

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I'd give them the benefit of the doubt.I'd say someone has stuffed up with organising the tint.A dealer of that size and reputation would be mad to intentionally do something like that!!Make it clear that you want your car picked up(or a loan car),tinted,dropped back to you and compensation.Go them for some free services but above all don't lose it or be rude etc.I'm sure this is an oversight.Make sure though you milk it for all it's worth !!

Even if someone "stuffed up the organising" of the tint, this is pretty poor form. The customer even questioned it with the dealer.

I have heard a similar story from when they were at Artarmon(?).

My experiences have been pretty good so far. OP any updates?

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Im picking up mine maybe this weekend not confirmed, and i paid 1800 for windows tint and pain protection. hope they will tint too but its a used car and i thought it was tinted anyways.

paid now will check too from blackburn vic

OP any update on ur matter?

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Hey guys, had a conversation with the sales guy who sold me the car, and he was shocked that it didnt have the tint on.. He organised for the tint to be done today and provided me a loan car while it was being done. Once finished he drove it back to my work office and did the swap.

I am a happy customer now, but naturally when i found i had been short changed and tricked i was quite pissed off as anyone would be! This whole time i thought i had tint and didnt have any.. If i didnt organise for a mobile tinter to come out and install darker tint i would have never known, and just excepted that legal 35% tint was really crap!

Anyway's Lexus of chatswood service has been good apart from this mix up which left me quite annoying and had caused me to loose trust in them, the sales guy apologised for the error, and all is sorted now.. I just dont understand how it got to the stage of delivery without the tint as per the sale contract... oh well..

Shows that you need to double check everything these days to ensure your getting what you pay for!

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Hey guys, had a conversation with the sales guy who sold me the car, and he was shocked that it didnt have the tint on.. He organised for the tint to be done today and provided me a loan car while it was being done. Once finished he drove it back to my work office and did the swap.

That's good news and good of them to do correct their mistake.

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Hey guys, had a conversation with the sales guy who sold me the car, and he was shocked that it didnt have the tint on.. He organised for the tint to be done today and provided me a loan car while it was being done. Once finished he drove it back to my work office and did the swap.

I am a happy customer now, but naturally when i found i had been short changed and tricked i was quite pissed off as anyone would be! This whole time i thought i had tint and didnt have any.. If i didnt organise for a mobile tinter to come out and install darker tint i would have never known, and just excepted that legal 35% tint was really crap!

Anyway's Lexus of chatswood service has been good apart from this mix up which left me quite annoying and had caused me to loose trust in them, the sales guy apologised for the error, and all is sorted now.. I just dont understand how it got to the stage of delivery without the tint as per the sale contract... oh well..

Shows that you need to double check everything these days to ensure your getting what you pay for!

I'm glad you got it all sorted.

Whether it was intentional or not, it is not a pleasant feeling. I don't mind paying a premium price if I get a premium service and product.

Hopefully this will be brought up with their team so it doesn't happen again. Cudos to Lexus Chatswood for owing up to it, any other dealer would of just shrugged it off.

Lexi

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I'd give them the benefit of the doubt.I'd say someone has stuffed up with organising the tint.A dealer of that size and reputation would be mad to intentionally do something like that!!

Best advice......multi million dollar.....multi brand dealership don't get where they are by short changing someone for a few hundred dollars and risk the good reputation that they have.

To think otherwise.....well it's not thinking is it.

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Hey guys, had a conversation with the sales guy who sold me the car, and he was shocked that it didnt have the tint on.. He organised for the tint to be done today and provided me a loan car while it was being done. Once finished he drove it back to my work office and did the swap.

I am a happy customer now, but naturally when i found i had been short changed and tricked i was quite pissed off as anyone would be! This whole time i thought i had tint and didnt have any.. If i didnt organise for a mobile tinter to come out and install darker tint i would have never known, and just excepted that legal 35% tint was really crap!

Anyway's Lexus of chatswood service has been good apart from this mix up which left me quite annoying and had caused me to loose trust in them, the sales guy apologised for the error, and all is sorted now.. I just dont understand how it got to the stage of delivery without the tint as per the sale contract... oh well..

Shows that you need to double check everything these days to ensure your getting what you pay for!

Given that you are now a happy customer I think your original post is at the least highly unfair.

You should have spoken to them first before posting up accusations and slandering their business.

I would be editing it if I was you, for your own benefit and that of the forum......not sure of the course of action that could be taken if it is left up.

Especially after you then post it was "a mix up" which can happen.

Maybe next time you could do as tony1234 posted and give the benefit of the doubt.......before firing off.

Or try getting BMW to give you the service Lexus of Chatswood have.

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Hey guys, had a conversation with the sales guy who sold me the car, and he was shocked that it didnt have the tint on.. He organised for the tint to be done today and provided me a loan car while it was being done. Once finished he drove it back to my work office and did the swap.

I am a happy customer now, but naturally when i found i had been short changed and tricked i was quite pissed off as anyone would be! This whole time i thought i had tint and didnt have any.. If i didnt organise for a mobile tinter to come out and install darker tint i would have never known, and just excepted that legal 35% tint was really crap!

Anyway's Lexus of chatswood service has been good apart from this mix up which left me quite annoying and had caused me to loose trust in them, the sales guy apologised for the error, and all is sorted now.. I just dont understand how it got to the stage of delivery without the tint as per the sale contract... oh well..

Shows that you need to double check everything these days to ensure your getting what you pay for!

Given that you are now a happy customer I think your original post is at the least highly unfair.

You should have spoken to them first before posting up accusations and slandering their business.

I would be editing it if I was you, for your own benefit and that of the forum......not sure of the course of action that could be taken if it is left up.

Especially after you then post it was "a mix up" which can happen.

Maybe next time you could do as tony1234 posted and give the benefit of the doubt.......before firing off.

Or try getting BMW to give you the service Lexus of Chatswood have.

I see your point. But the fact is, this actually happened. It's not like the OP got it wrong. Sure the dealers fixed it up, but it should of never happened in the first place. I'm not sure what you're implying about "course of action" but it negates everything you said about "short changing someone for a few hundred dollars and risk the good reputation that they have" for the sake of one poster who evidentally had a negative experience with a dealer. If the dealer wanted legal recourse over this thread, you and they are obviously "not thinking". It was all cleared up, we are all moving on.

Edit: If however, the OP got it wrong (which can happen too), that's a different story all together.

This is just the cost of running a business, you will have good days and bad days. And lets face it, Chatswood will (obviously) always have a solid fanbase

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Hey guys, had a conversation with the sales guy who sold me the car, and he was shocked that it didnt have the tint on.. He organised for the tint to be done today and provided me a loan car while it was being done. Once finished he drove it back to my work office and did the swap.

I am a happy customer now, but naturally when i found i had been short changed and tricked i was quite pissed off as anyone would be! This whole time i thought i had tint and didnt have any.. If i didnt organise for a mobile tinter to come out and install darker tint i would have never known, and just excepted that legal 35% tint was really crap!

Anyway's Lexus of chatswood service has been good apart from this mix up which left me quite annoying and had caused me to loose trust in them, the sales guy apologised for the error, and all is sorted now.. I just dont understand how it got to the stage of delivery without the tint as per the sale contract... oh well..

Shows that you need to double check everything these days to ensure your getting what you pay for!

Given that you are now a happy customer I think your original post is at the least highly unfair.

You should have spoken to them first before posting up accusations and slandering their business.

I would be editing it if I was you, for your own benefit and that of the forum......not sure of the course of action that could be taken if it is left up.

Especially after you then post it was "a mix up" which can happen.

Maybe next time you could do as tony1234 posted and give the benefit of the doubt.......before firing off.

Or try getting BMW to give you the service Lexus of Chatswood have.

Given that you are now

a happy customer I think your original post is at the least highly unfair.

You should have spoken

to them first before posting up accusations and slandering their business.

I would be editing it

if I was you, for your own benefit and that of the forum......not sure of the

course of action that could be taken if it is left up.

Especially after

you then post it was "a mix up" which can happen.

Maybe next time you

could do as tony1234 posted and give the benefit of the doubt.......before

firing off.

Or try getting BMW to

give you the service Lexus of Chatswood have.

Given that you are now a happy customer I think your original post is at the least highly unfair. --- So because I am happy now that i have the product that i actually purchased 12 months ago and should have had all this time... I should edit my post to show that they did nothing wrong? And hide the facts? Should I say it was of no fault of theirs so that their reputation is not damaged? So it’s all of a sudden no one’s fault since they have corrected the wrong? Interesting concept and look on life you have there!

I am happy I now have tints yes, I am very pissed off and not happy that i went 12 months without the tint that i had paid for all under finance and have paid interest on. I am not happy that my children have had to put up with the sun glaring in their faces without tint for the last 12 months. Im pissed that the car was delivered and confirmed it had tints when it didn’t! Even after questioning at delivery! This I cannot

get over!

If you want to get really technical lets break it down and see who is in the wrong, being to harsh... I believe i have been more than generous enough, and polite enough with the way i have handled this whole situation, and if you are implying that i could be taken to court which is what i assume as what you mean by a "course of action" for “Slandering” their business or making “accusation” which were actually FACTS OF EVENTs? Then I am very happy to have a logical debate, or even go to court and have it out. I fully back what I have wrote in the OP to anyone or a court/judge.

I have every right to share my experience and FACTS of events which have occurred to me, I make no apologies for feeling ripped off, short changed and pissed off. If someone sells you something and you have 3 separate forms of evidence that the product is as you agreed on

1. Contract of sale,

2. Email confirming tint has been applied,

3. Verbal on final hand over/delivery confirming it is as per agreement.

Then by definition this is an act of

1.

Deceit

Deception, beguilement, deceit, bluff, mystification and subterfuge are

acts to propagate beliefs that are not true, or not the whole truth (as in half-truths or omission). Deception can involve dissimulation, propaganda, and sleight

of hand, as well as

distraction, camouflage, or concealment. There is also self-deception, as in bad faith.

Deception is a major relational transgression that often leads to feelings of betrayal and distrust between relational partners. Deception violates relational rules and is considered to be a negative violation of expectations. Most people expect friends, relational partners, and even strangers to be truthful most of the time. If people expected most conversations to be untruthful, talking and communicating with others would require distraction and misdirection to acquire reliable information. A significant amount of deception occurs between romantic and relational partners.[1]

Con

A confidence trick (synonyms include confidence scheme and scam) is an attempt to defraud a person or group after first gaining their confidence, in the classical sense of trust (Latin: con-fidere). A confidence

artist (or con artist) is an individual, operating alone or in concert with others, who exploits characteristics of the human psyche such as dishonesty, honesty, vanity, compassion, credulity, irresponsibility, naïveté, or greed.

Or a complete cock up!

"Before posting up accusations"? What i posted happened it is not something that I made up and might have happened it is not a half-truth! How could I accuse them of not putting on tints? When there was no tint on my car. ? that is called FACT!

Again

1. I questioned them on delivery if it had tint i was told yes

2. I had Tints listed on my contract of sale

3. I had emails requesting the % of tint i wanted and had confirmation which % tint would be applied.

You make it sound like i state that i made accusations in my OP, and that somehow speaking to them first would have changed the facts!. Show me where and how my accusations are false or untrue please? I’ am happy to be proven wrong and out of line. Describing the facts of event last time i checked was no crime.

I was being very polite and generous by classifying it as a “mix up” when it really wasn’t just a mix up! How can it be a mix up when they confirm tints on delivery? Someone obviously made a big mistake! Someone was at fault, I was told something that was not TRUE on delivery!

I purchased the car 12 months ago! It is only because of my actions to get darker tint that I discovered I had no tints! Think about it for a minute!

If I go to sell the car and say it has tints, then I could be held liable for false advertising and selling a false product to someone else!

The mistake, mix up whatever you want to call it you cannot disguise it, was by definition an act whether intentionally or not intentionally an act of deception! I was told it had tints when it didn't! This made me feel short changed/ripped off, conned, and that i had dealt with a dodgy dealer.. You cannot change the definition or the facts or the feelings of a customers experience!

How would you like it if I sold you an Iphone 5s but 12 months later you work out its actually an Iphone4s or iphone 5?, and you questioned me before handing the money over if it was actually and iphone 5s

which I confirmed it was then took your money… Would you say that is called being “ripped off” an act of “deception?” an act of a “Con?”

I had forgiven them, but I will not forget! With still a bad taste in my mouth from the situation and try to move on. However if people want to tell me I have done wrong here and that I have unfairly and harshly slandered their business by posting up facts and feelings as a customer about the experience then I must be living in the wrong country!

I am prepared to humbly accept (as hard as it is given the facts of the situation especially when getting confirmation at delivery) that they didn’t intentionally deceit me and that it was a complete lack of professionalism

and a VERY big mistake/screw up on their behalf! Otherwise I would have continued with my line of posting that yes they intentionally tried to deceit me and have now had to come clean that I have confronted them 12 months after delivery.

I have edited my OP for to make you HAPPY.. however as per this post and the definitions of the facts and events that occurred I had every right to post it and share my experience and gain feedback from others who may have had gone through a similar situation. More to the point that people still need to be very careful and unfortunately double/triple or even check 4 times every detail, even when dealing with very good reputable businesses.

The facts are the facts whether you like it or not! Issue has been resolved and i am happy i now have the product I should have had, and that they were quick to resolve it and apologised.. It doesnt change the fact it happened !

I thought forums were for people to share experiences and give advise etc..

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Those things happen anywhere. Sales guys are trying to close & move on to the next as soon as possible. They should've checked.. I have friends that waited months for a new bmw etc only to find out the multi million dollar dealership made a silly mistake & ordered the wrong interior.

On a side note, I'm a bit peeved with Chatswood Lexus now too. They told my Dad his IS350 needed a wheel alignment @ his first 10k service recently, when it was fine & as it was the day he got it. Now it's off centre & crabbing. Basically paid to fix what ain't broke & made it a problem. Complained & yes they'll pick up the car & sort it, but that's still poor form.

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