John68 Posted April 21, 2018 Share Posted April 21, 2018 Hi All, I just took delivery of new NX, very happy with the car, except for phone echo issue. Calls are clear in the car, but i've had numerous people on the other end of the line complain about delayed echo of their voice. I thought it may have been a bluetooth problem with my Samsung S7, but i've read online that this may be caused by volume level in car, and by turning it down it resolves it. I also thought it may be linked to Media Audio on NX bluetooth setting, as when i've turned this off it seems to improve. Any assistance would be appreciated. Quote Link to comment Share on other sites More sharing options...
tomr51 Posted April 24, 2018 Share Posted April 24, 2018 try another phone. bluetooth problems occur in different configurations at random. Your symptoms are common Quote Link to comment Share on other sites More sharing options...
John68 Posted April 7, 2019 Author Share Posted April 7, 2019 Finally resolved it. After changing phones, getting Lexus to change the audio system, and still not fixed, finally worked it out. Issue is with voice activation feature: echo only occurred when using voice activation to call contacts. When making calls using touchscreen thru favourites or phone book etc no problems. Believe that the voice activation button might be faulty causing the microphone in cabin to stay on causing the echo for other party. Quote Link to comment Share on other sites More sharing options...
Subby Posted April 17, 2019 Share Posted April 17, 2019 Thanks for this, John68 - I've had exactly the same hassles - so good to know - will check out and see if the same solution works in my car!! Quote Link to comment Share on other sites More sharing options...
Subby Posted April 21, 2019 Share Posted April 21, 2019 Same problem and solution in my NX300 as well confirmed !!! Quote Link to comment Share on other sites More sharing options...
John68 Posted April 21, 2019 Author Share Posted April 21, 2019 Ok great! Glad i could help. I haven't been back to Lexus yet to tell them. I've got to say it was driving me insane every time someone complained about the echo, especially as i need my car for business. Let me know if you get Lexus to fix the voice activation button, cheers. Quote Link to comment Share on other sites More sharing options...
Subby Posted April 21, 2019 Share Posted April 21, 2019 Will do, John - my car is due for it's first service in a few months - but I may drop by earlier to get it looked at - Lexus Brighton is usually very good at sorting out issues!! Quote Link to comment Share on other sites More sharing options...
Golfah Posted August 22, 2019 Share Posted August 22, 2019 Having the same problem in ,y Lexus NX 300h when using voice activation. Did Lexus of Brighton fix the issue for you? Quote Link to comment Share on other sites More sharing options...
Golfah Posted August 22, 2019 Share Posted August 22, 2019 Having the same echo problems with voice activation in my Lexus NX 300h. Did Lexus of Brighton solve the problem for you Quote Link to comment Share on other sites More sharing options...
Marrauder Posted October 8, 2019 Share Posted October 8, 2019 I can say this issue is not fixed as of October 2019. My wife calls me using voice command and the echo of myself drives me nuts. Must say you would think this would have been rectified by now. Quote Link to comment Share on other sites More sharing options...
John68 Posted October 8, 2019 Author Share Posted October 8, 2019 I haven't bothered getting the voice activation fixed, just stopped using it. Ever since i stopped, no issues with echo for other person. Just have to use favourites or contacts thru phone book. I've advised Lexus because i'm sure it's a common issue, and its very frustrating. Be interested to hear if anyone has had it fixed rather than working around it. Quote Link to comment Share on other sites More sharing options...
Cro Posted January 29, 2020 Share Posted January 29, 2020 Slightly different variation with my wife’s 2016 ES350. Echo occurs on my end when I (or anyone else) calls her. I call her and then she has to call me back from the car if I want to get rid of the echo. No problem in the car. We have Apples, and have tried multiple phones without change. Dealership seems baffled and of no help in over 3 years. Thoughts? Quote Link to comment Share on other sites More sharing options...
Marrauder Posted June 30, 2020 Share Posted June 30, 2020 Hey all, just had my second service on my NX 300 F Sport and simply because this echo is so annoying I reported it to my dealer when we dropped the car off. We even demonstrated it to the service girl/ When we were picking up the car the report said that the technicians could easily replicate the problem. They then told me the technicians had lowered the outgoing volume and they believed they had fixed the issue. My wife then called me on her way to work with the voice activation to test the so call fix, but surprise the issue was still there and was exactly the same. So rather then tell me they could not fix the issue they simply fobbed me off. So if you are thinking this issue will be solved, I think you are in for a long wait. I am so disappointed in the so called Lexus experience, for the most part the car is good, but I guess if I want a car that works how I expect it to, I better buy a different one :( Quote Link to comment Share on other sites More sharing options...
Subby Posted June 30, 2020 Share Posted June 30, 2020 Hello Marauder. I've recently upgraded my phone from the Huawei P8 to P30 - and BINGO - all hassles with the phone echo, etc etc have gone away :-). Prior to this, a software update at service time did make some difference. And using my son's iPhone to make or receive calls from my car worked perfectly every time - which really bugged me at the time !!! Hope you get the issue sorted out to your satisfaction soon. Quote Link to comment Share on other sites More sharing options...
Marrauder Posted July 1, 2020 Share Posted July 1, 2020 22 hours ago, Subby said: Hello Marauder. I've recently upgraded my phone from the Huawei P8 to P30 - and BINGO - all hassles with the phone echo, etc etc have gone away :-). Prior to this, a software update at service time did make some difference. And using my son's iPhone to make or receive calls from my car worked perfectly every time - which really bugged me at the time !!! Hope you get the issue sorted out to your satisfaction soon. Thanks Subby, my wife has a Galaxy S 10E and prior to that she had a Galaxy S8, so perhaps this is an Android/Samsung issue. Maybe I get my Brother inlaw to hook up his Iphone and test. But again thanks for the info, I maybe bashing Lexus and it maybe not their issue. Just so frustrating an issue. Quote Link to comment Share on other sites More sharing options...
Subby Posted July 20, 2020 Share Posted July 20, 2020 A further update on the effects of using the new Huawei - the signal strength seems to be really good now - no more dropouts going through Park Orchards, Eltham, etc as used to happen in the past !! Of course, if you don't hear from me every now and then, it's likely "the State Player" has whisked me off to Wuhan for unknown reasons or D Trump has for buying a Kung Phone. 🙂 🙂 Quote Link to comment Share on other sites More sharing options...
Marrauder Posted January 10, 2021 Share Posted January 10, 2021 Well this ones been going for a while and Lexus just keep pushing it under the rug like the rest of the grime. Let me tell you how to fix it and this is the only genuine fix I have found. If you have a Samsing phone just stop using voice control to make your calls. or get an IPhone. As soon as my wife got an iPhone the issue was rectified. Going back to Toyota for next car, experience is about the same and save a little in costs for the same problems. Quote Link to comment Share on other sites More sharing options...
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