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Lexus Encore


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Hi In August 2020 I purchased a 2019,  IS300 F sport. This was a private sale in WA (Not Lexus Perth WA) and the vehicle is still under warranty 17000km on the clock.

I have contact Lexus now 2 times by phone and have registered for the Lexus App.  which when I try to login tells me "WE'RE VERIFYING YOUR OWNERSHIP" contact Lexus customer service 1800 023 009 this I have done twice now but still have not gotten any WELCOME PACK, Encore card or anything  to date which is 12/11/2020.

Am I doing something wrong?

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