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I have a MY24 NX350H with the Mark Levinson system,

However, several times now when playing music loud (above 45), it randomly cuts out. The system is still running but the audio cuts out completely, including phone calls, screen beeps etc. Even switching off the power does not bring the sound back. The system has to cool. I drive long distances and when this occurs it is a pain.

Have contacted my Lexus dealer and after several checks, they agreed to change the Amp. Even after this the problem did not go away. It happens if the system receives high power (Vol over 45). 

The dealer has now confirmed that there is a safety trip switch that cuts off the sound to avoid any damage to the amp, I understand this but the trip switch activates at less than 70% volume. I paid the extra 7K to get the EP2 which is primarily the ML system. The dealer has pretty much washed their hands off the problem and I am left with this poor quality product...

I know not many people would listen to their Audio System over Vol 45. Please let me know if you have experienced a similar problem.


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