swamprat96 Posted July 13, 2009 Share Posted July 13, 2009 I've just been scalped $1673 for this service by Lexus of Newcastle. They also replaced the back pads in this price ($245) - despite the back brakes being subject to recall. The poor serviceman returned the car at 7pm at night and that was the first I knew I was up for a fortune - he copped it. No warning from the service manager it would be this much. The 4 warranty items I asked for were not done (broken drivers footrest, squeaky brakes, sluggish when cold and broken door seal) the second time this has happened.No contact from the service manager when I told the service man returning the car I was not happy. Gave him 24 hours and nothing. No paperwork for the 2 recall items. And not enough time in the day for them to have done what they've charged for Lexus Australia have been great. The Newcastle service manager contacted me after they contacted him but he did not offer any apology nor was he prepared to acknowledge any failing. He now says he told me it was a major service (he didn't) and that the parts needed for my warranty work had been ordered once they'd seen the car- despite me telling him about the parts needed two weeks prior. So I can't recommend them at all. And this price is extortionate - compare it to a merc or bmw and this is over the top. Be warned Quote Link to comment Share on other sites More sharing options...
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