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Gps Not Working

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HI all, i am new to this site and thought i wold put a question too you all. I have just purchased a Lexus IS300 with factory Nav. The Nav is not functional and asks you to insert a disc even though the disc is in. Is this common with these? I was thinking it may be the disc reader in the unit so was going to pull it out and get it looked at. Any advice would be appreciated, Cheers.

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