LEXUS AUSTRALIA INITIATES CUSTOMER SERVICE EXERCISE FOR PROGRAMMING OF FORWARD RECOGNITION CAMERA

Lexus Australia will initiate a Customer Service Exercise (CSE) to rectify software programming affecting the forward recognition camera. In the Australian market, there are approximately 3,718 Lexus NX vehicles involved

The involved vehicles are equipped with a Lexus Safety System (LSS) 3.0 system, containing a millimeter wave radar sensor and a forward recognition camera to detect objects for certain driver assistance features, including the Pre-Collision System (PCS).

Due to programming of the software in the forward recognition camera, there is a possibility that LSS functions could become inoperative for approximately four seconds before rebooting and becoming operational again.

For involved vehicles, Lexus dealers will update the software free of charge for vehicle owners.

It will require 40 minutes to one hour to reprogram the software of the forward recognition camera. However, depending on the dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Lexus Australia will contact owners of involved vehicles to provide details of this CSE campaign by SMS, email and/or mail to their last known address. Customers are asked to keep their contact details up to date so future communications can be received by calling the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEDT) or visit: www.lexus.com.au/owners/update-details.

Customers with additional questions or concerns are asked to please contact their local/preferred Lexus dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A
Q1 Which and how many models are involved in Australia?
A1. There are approximately 3,718 Lexus NX vehicles involved in the Australian market. The vehicles involved are:

Note: 1. Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
2. (#) indicates additional check digit (alpha or numeric).

SQ1. Have all these vehicles been delivered to customers?
As of 20 February 2023, approximately 134 of the involved Lexus vehicles are in the control of Lexus Australia and its Dealer network and will be reprogrammed prior to customer delivery.

Q2. What is the condition? (Description)
A2: The involved vehicles are equipped with a Lexus Safety System (LSS) 3.0 system, containing a millimeter wave radar sensor and a forward recognition camera to detect objects for certain driver assistance features, including the Pre-Collision System (PCS).

Due to programming of the software within the forward recognition camera, when an involved vehicle passes a line of stopped or parked vehicles, there is a possibility of a discrepancy on detected objects between the system in the forward recognition camera and LSS system. If this occurs, the camera will be rebooted and LSS functions will be inoperative for approximately four seconds, during which time the PCS system will be inoperative and the PCS warning light will be illuminated. After rebooting, the functions will be restored and operative.

SQ1. Are there any warnings that this condition has occurred?
No. However, the condition is brief (approximately four seconds). Thereafter the system will reboot and become operational again.

Q3. What does the remedy involve?
A3: Lexus dealers will update the software of the forward recognition camera free of charge for vehicle owners.

Q4. How long will the remedy take?
A4: Approximately 40 minutes to one hour. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle. In the meantime, if you have any questions, please contact your local/preferred Lexus dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 from 8am - 6pm AEDT Monday to Friday.

Q6. Does this condition affect other Lexus models?
A6. Only models mentioned in the VIN range in the table at Question 1 are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7 Please contact your closest/preferred Lexus dealer to verify if your vehicle is included and arrange the program modification. Owners with additional questions or concerns are asked to please contact their local Lexus dealer in the first instance or the Lexus Customer Assistance Centre. Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9: Will my Lexus be fixed straight away once I make contact with my Lexus Dealer?
A9: Your Lexus dealer will confirm your service booking for the remedy at the earliest opportunity.