Good to hear that someone shares the same passion with Lexus. I think they are a really good Car!
Being a fan of Mercedes Benz for sometimes (own the W203 and traded that to W204), we just upgraded my wife's Mazda 6 to IS250 Prestige 2 weeks ago and honestly, we loving it so much now more than the w204.
We bought the car from Lexus of Brighton and we found the Service was very average. We've been there 3 weekend in a row and the only thing that we enjoy was the Coffee and bottle of water. Maybe because we bought the Demo car, we got different level of service but I can say Ian the GM does not impress me at all with his attitude.
I've owned 4 other cars in the past (Lancer, Astra, Subaru Liberty 04, Mercedes C class and now Lexus), to be honest, the best Service I've sI o far is from the SouthMelbourne Mercedes, we even bought him an expensive give to show that his service was outstanding.
I didn't even get a keyring when I picked up the car...from Lexus Brighton...and when my wife left the Etag on the old car, I have to drive back to pick it up. Come on, postage is not that Expensive!!!
Anyway that's my 2 cents....