Justice2011

Hey, I didn't get anything on email but I suggest you ask your guys to call Jason at Perth Lexus. He is in the service department and dealt with my issue. It was extremely disconcerting when it was happening (all the time) to me. Being my first fancy car and big purchase I was extremely worried. They did fix it in the end. Does anyone know what PSI my CT200h factory fitted tyres should be inflated to?

Hi all Very happy to report that the issue with my audio system cutting out seems to be fixed. Lexus Perth took the car for a week last time, re-installed new software (again) and the problem seems to be gone. This makes me a very happy Lexus driver. I can't say enough good things about Lexus Perth. They really listened to my concerns, went out of their way to help me and have been excellent with follow up calls etc. If anyone else is having this problem, speak to your dealer, apparently they know it's happening across the models and it is rather simple to fix. Cheers, Elisha.

This is exactly what happens with mine, my bluetooth also reconnects. The dealer is fixing it hopefully but hearing of these other cases leads me to believe that it might not be a simple fix. People have suggests its a loose pin/fuse etc, I suppose this could happen in other cars too. Good luck

Hey Melodie Thanks for your response. I was very keen to hear what had happened with your car. I agree, it's totally random and has been the same on my car. Very annoying. My car is being collected at 11am and I will let you know what happens over the next week. Perhaps this might assist you eventually? Thanks again for your help. Cheers Elisha

Hey Thanks for your response. The dealer told me about the happening with IS250s and I couldn't find anything on this forum either. It's good to hear that no other people have reported it, maybe it's not as bad as the dealer suspects. In response to your questions: 1. I have the same system as melodien. Sat Nav/Audio/Phone all together in the pop up screen. Like melodien, the fault is totally random (I realise this makes it MUCH harder to diagnose). It will do it once, then not for ages and then again a week later. (I feel like the typical blonde saying the car is doing this funny thing!!). 2. As mentioned above I can't pin it down to anything and its happened all over town. Yesterday it was raining and happened when I was braking. As I said in the OP, Lexus Perth Service has been excellent. I can really only say good things, the manager spent time discussing the issue with me, has made follow up calls, offered to show me through the workshop etc. I can confidently say that Perth Lexus has lived up to expectations. I just hope they can find the issue. I'll have a look at the Act you mention. I agree, too early to pull out something like that but I have to admit I feel like I should have walked up the road to Mercedes at this point. Anyway, you live and learn. Fingers *crossed* that they can fix it.

Hi all Newbie around these parts. I have a gorgeous CT200h purchased on 31 May 2011. So far I have loved the car and am very impressed with how it drives and the fuel efficiency. Since I bought it the audio system has been cutting out and then rebooting itself. It's been back to the dealer once and will go back in again tomorrow. This time they plan to keep it for a week, check all the wiring etc and hope to find a solution. They had it last week and put in new software but it didn't fix the issue. I'm sure the matter is complicated by the fact that it cuts out randomly and you can't predict when it will happen. I have to say I am really really seriously disappointed. I traded in my 2008 Barina for this car. It was a HUGE upgrade for me and I researched for several months before I decided on the Lexus (was considering buying a Merc or Audi and test drove both). So far Lexus of Perth have been very good. The service manager has spent time with me trying to reassure me that he and his team are well qualified, want me to be happy and are trying to fix the car. I acknowledge he is doing the right thing but I'm starting to think I've bought a lemon. I'm a solicitor and understand my legal rights, trading laws, issues such as misrepresentation etc and will pull this out if need be. Really I just want my car fixed. It's really depressing that they just simply don't know how to fix it (and can't fix the same issue on the IS250s). So how ranty would you get with the dealer? So far I've been polite, understanding etc. What is reasonable to expect from Lexus? What would you do in this situation? Cheers Elisha

Hi Melodien My CT200h does the exact same thing. It's going back in tomorrow and they are going to try and fix it. Apparently this has been happening with the IS250s and they are unable to fix it. I am seriously unimpressed (as I imagine you are). Can you let me know if your dealer has found a solution? So far they have replaced and reset by software to no avail. Cheers Elisha