Lexus Owners Club

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  1. Lexus Australia has today announced that it will initiate a safety recall on 10 ES 300h and UX 250h hybrid vehicles sold to consumers that were produced in May 2019 In the subject vehicles, there is a possibility components of the electronic brake booster pump assembly may have been manufactured improperly. In some cases, the brake booster pump may stop operating. If this occurs, multiple warning lights and messages could illuminate on the instrument panel and audible chimes could sound. After several brake pedal applications, power brake assist could be lost completely. A loss of power brake assist while driving could increase the vehicle stopping distance and may increase the risk of an accident. Lexus Dealers will notify all involved vehicle owners about this recall personally by telephone, requesting they make an appointment at their preferred/closest Lexus Dealer to have the vehicle inspected. If owners could not be reached by telephone, a letter will be sent to their last known address. Expected commencement timing is July 2019. For all involved vehicles, Lexus dealers will inspect the brake booster pump and replace it with a new one if necessary, free of charge. There have been no reported incidents or injuries in Australia or worldwide caused by this condition. For further information, please contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday - Friday 8.00am to 6.00pm AEST). Q1. What is the condition? A1. The subject vehicles are fitted with an electronically controlled brake booster pump, which consists of an accumulator and a pump motor. The pump motor contains a plastic brush holder that holds motor brushes. There is a possibility that due to an error in the manufacturing process, the dimensions of the brush holder is not to standard. This may cause the pump motor to stop operating. If the pump motor stops operating, multiple warning lights and messages could illuminate, and audible chimes could sound. In this condition, brake assist could be lost, reducing braking performance, increasing the risk of an accident. Q2. How many vehicles are involved? A2. There are approximately 10 vehicles sold to consumers involved in the Australian market. VIN Range Production Period Model Name Model Code WMI VDS CD From To From To ES300h AXZH10 JTN B21B1 # 02050310 02054517 9/5/2019 31/5/2019 UX250h MZAH10 Y65BH 02020621 02023614 8/5/2019 31/5/2019 Note: Although the involved vehicles are within the above production ranges, not all vehicles within these ranges were sold in Australia. Q3. Are there any warnings that this condition exists? A3. Yes, multiple warning lights and messages could illuminate, and audible chimes could sound. Q4. What should a vehicle owner do if this condition occurs? A4. If this condition occurs, the vehicle owner should immediately stop driving the vehicle and contact their nearest Lexus Dealer for diagnosis and repair. If the condition is related to this campaign, the appropriate repair will be performed FREE OF CHARGE to the vehicle owner. Q5. Have there been any reports of accidents or injuries? A5. There have been no reported incidents or injuries in Australia or worldwide caused by this condition. Q6. Are there any other Lexus vehicles involved in this campaign in the Australian market? A6. No. There are no other Lexus models in the Australian market that are impacted by this campaign. Q7. What is Lexus going to do? A7. Lexus will personally contact all owners by telephone and, if required, also notify owners by mail at their last known address to provide details of this Safety Recall Campaign. A Lexus Dealer will inspect the Electronic Brake Booster Assembly and replace if required. This will be performed FREE OF CHARGE to the vehicle owner. Q8. How long will the repair take? A8. The replacement of the electronic controlled brake booster pump will take approximately 5 to 6 hours. However, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the Dealer's work schedule. Q9. What if an owner has additional questions or concerns? A9. Owners with additional questions or concerns are asked to please contact their local Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 from 8am - 6pm Monday to Friday. Please quote your 17-digit Vehicle Identification Number (VIN). Q10. Where can I find my VIN? A10. For information on how to find the VIN position specific to your vehicle, please search "Vehicle Identification Number" in the alphabetical index at the rear of your Owner's Manual. Q11. Toyota recently issued a sales stop. Is this recall in relation to the same issue? A11. Yes, this is in relation to the same issue. Lexus Australia recently put a selected number of vehicles on a temporary sales stop, as a precautionary measure to understand the consistency of manufacturing amongst those vehicles. This investigation was necessary to determine next steps. The majority of vehicles inspected were found to be consistent with Lexus' manufacturing standards and have since been released. Unfortunately, 10 vehicles had already been delivered when the sales stop was put in place and have therefore not been inspected. Subsequently a recall for these vehicles has been announced.
  2. Lexus has been proud to partner with Tour de Cure since the charity's inception in 2007. Through their spectacular, challenging and inspirational tours and ...
  3. In the fourth instalment of Journeys in Taste, we travel from New York to Chile to meet the esteemed chef Sergio Barroso of Restaurante 040 in Santiago.
  4. What if Lexus went beyond the road? Meet the all-new Lexus LY 650 Luxury Yacht. The seagoing Lexus flagship from the craftsmen at Marquis Yachts, arriving ...
  5. The first instalment of the Making of Amazing was brought to life at the Club Stand at the Flemington Racecourse. The powerful surround sounds of the custom ...
  6. Lexus will mark another significant advance in automotive lighting technology with the world-first introduction of a BladeScan-type adaptive headlight system on the new RX luxury SUV BladeScan gives both an extended field of forward illumination and more accurate lighting control to support safer driving at night and in poor weather. The new system sustains Lexus’s fine reputation for technical innovation: it was the first car manufacturer to introduce LED headlights, on its LS flagship model in 2007, and the first to produce adaptive high-beam headlights, again initially for the LS, in 2012. The current RX already benefits from automatic or adaptive high-beam LED lighting as part of the Lexus Safety System+ package of active safety features, to maximise headlight illumination without the risk of dazzling other road users. BladeScan goes further by providing more precise photometric control of the area of illumination in front of the car, with accuracy to within 0.7 degrees compared to around 1.7 degrees for the current technology. This means it can light up areas that would be difficult to see with a conventional high-beam system, such as the road margins, and give earlier illumination of road signs and pedestrians. With BladeScan, pedestrian recognition at night has been improved to 56 metres in front of the RX, compared to 32 metres with the current system. lexusrx-bladescan-edit-eu-838619.mp4 While other manufacturers have increased the number of LEDs in their headlight systems to improve lighting resolution, Lexus’s system uses a more cost-effective array of LEDs – 10 on each side of the vehicle in the case of the new RX. These are contained in a compact module located in the front corner of each headlamp, alongside the familiar triple-eye light arrangement. Rather than shining light forwards, the LEDs in each BladeScan module cast light diagonally across two blade-shaped mirrors that rotate at high speed. The precise synchronisation of the mirror rotation and the switching on and off of the LEDs creates the shading effect; the light is then reflected into a lens which casts the beam on to the road ahead, without the risk of dazzling oncoming traffic or drivers of vehicles ahead. BladeScan will be available on the new RX from launch later this year. Details of the UK model range, specifications and prices will be announced nearer the car’s on-sale date.
  7. To celebrate our partnership with Men In Black: International, Lexus Australia has officially beamed a test drive invitation to extra-terrestrial lifeforms in deep ...
  8. In partnership with Swinburne University of Technology's Centre for Astrophysics, Lexus encoded the sound of the new RC F, a 5.0L naturally aspirated V8, into ...
  9. To celebrate our partnership with Men In Black: International, Lexus Australia has officially beamed a test drive invitation to extra-terrestrial lifeforms in deep ...
  10. The Loft by Brussels Airlines and Lexus at Brussels Airport has been named Europe’s Leading Airport Lounge in the 26thannual World Travel Awards The awards are a prestigious and globally recognised honours programme for international travel and tourism, celebrating organisations which demonstrate a commitment to excellence. The awards are based on both the votes of consumers and the opinions of industry professionals. The Loft by Brussels Airlines and Lexus is a unique lounge concept that is centred on comfort, technology, design and a blend of “Belgitude” and Japanese hospitality. “We are extremely proud to receive this prestigious award from travel industry professionals and from our customers. It shows that customer centricity is not just a buzzword for us, but that we really put it at the heart in everything we do. The award encourages us to continue investing in a welcoming service approach that is reflected throughout all our customer touch points,” said Tanguy Cartuyvels, Head of Customer Experience and Marketing at Brussels Airlines. “The Loft by Brussels Airlines and Lexus is a perfect example of how working together with partners like Lexus who are driven by the highest quality services enables us to offer our customers an ideal environment, designed to meet their individual needs.” Pascal Ruch, Head of Lexus Europe, said: “We are delighted that the travel industry recognised the unique experience brought to business travellers by Lexus and Brussels Airlines through our lounge partnership at Brussels Airport. For Lexus, this partnership is an exciting opportunity to bring our core brand values of design and craftsmanship to a global audience, reaching beyond the automotive world. This is a place where people can enjoy and get to know Lexus’s true spirit of omotenashi, the Japan-inspired personalised and exceptional hospitality and service experience we bring to our guests.” The Loft by Brussels Airlines and Lexus opened its doors on 25 June 2018 as a relaxing new space for international travellers, inspired by Lexus luxury, design and omotenashi hospitality. It has already welcomed more than 450,000 visitors. The lounge marks a further expansion of Lexus beyond the premium automotive world as a global luxury lifestyle brand. Guests are provided with a wealth of facilities to make their visit comfortable, relaxing and enjoyable, as well as having opportunities to immerse themselves in the world of Lexus. It covers an area of 2,040m2 and has seating for 500. It is divided into areas with different ambiences and features, including a central bar, seating zones and a break-out space that’s ideal for those who need to work while on the move. Premium features include: – Japanese hospitality values brought by Lexus Chocolate experience hosted by a Neuhaus maître chocolatier At-home SPA Grohe shower suites Individual nap rooms with starlit ceiling Lexus LS shiatsu-effect massage chairs Variety of fresh organic dishes and drinks by Foodmaker and Rombouts Beer taps, including best Belgian beers Eco consciousness by banning plastic bottles Award-winning artworks and inspirational design elements by Lexus Dedicated Mark Levinson hi-end audio listening room Regular events ranging from wine tasting to music ensembles The Lexus zone has been designed by FITCH, a retail and brand consultancy that has also produced a successful design concept for Lexus’s European retailer network. It has been able to expand some of the ideas explored in that project and introduce a number of other new and exciting features, drawing further inspiration from the Intersect by Lexus brand experience centres in Tokyo, Dubai and New York. The Loft by Brussels Airlines and Lexus is located in Pier A at Brussels Airport and is open from 5am to 9pm daily.
  11. Lexus today reveals the new RX luxury SUV, sustaining the model’s reputation as a pioneer in its class. When the original RX was introduced in 1998, it helped establish the market for prestige SUVs, while in 2004 it was the first premium model to adopt self-charging hybrid technology The new RX and seven-seat RX L are due to go on sale in the autumn; prices and full specifications of the UK range will be announced nearer the on-sale date. They retain their powerful, sporty appearance, with more emphasis given to the character line that runs the full length of the vehicle to generate a more flowing, consistent look. In terms of driving character, the focus has been on achieving more engaging performance, building on the experience Lexus gained in engineering the LC coupe and LS saloon models. Every part of the vehicle was scrutinised to see where gains could be made, leading to enhancements in body rigidity and suspension performance. The result is a car with excellent handling feel and precision steering that allows accurate tracing of the drivers’ desired lines. The new RX also benefits from new technologies, with the latest Lexus Safety System+ portfolio of active and preventive safety systems and the adoption of a new multimedia touchscreen with Apple CarPlay and Android Auto smartphone connectivity. Exterior and interior styling The new RX sports new-look, sculpted bumpers that achieve a flowing integration of the more prominent character that flows from front to rear, increasing the car’s dynamic look. The rocker panels connect with the bottom of the spindle grille along a straight line, generating a heightened sense of strength and stability. Meanwhile, at the rear of the vehicle, the lower part of the bumper has been linked to the rear wings, which in turn blend with the window graphic at the base of the C-pillar, creating a distinctively elegant and powerful shape. The rear end has also been given a sportier look by adjusting the arrangement of the tailpipes and valance. The signature spindle grille has a new modulation of its L-patterned mesh and new frame that blends into the front bumper to create a unified profile. The slender new headlamps add sharpness to the frontal appearance, while at the rear the combination lamps are arranged in an L-shape motif. In the seven-seat RX L the third row seats now have two different seating positions, with the additional new setting giving more leg room for the occupant when required. Enhanced stability and linear steering feel Lexus RX Chief Engineer Takeaki Kato worked closely with the production team to improve areas of the car’s performance that contribute to driving pleasure and agile handling. This included increasing body rigidity and making detailed adjustments to the suspension. To gain greater rigidity, greater use has been made of laser screw welding and spot welding, together with more extensive application (4.2m) of high-strength adhesives in key areas. Together with the use of stiffer anti-roll bars (now hollow-section with a 1mm increase in diameter) and more rigid hubs, this gives more immediate response to steering inputs. The RX is equipped with Active Cornering Assist, which suppresses understeer when the driver steps on the throttle in mid-bend. Significant improvements in tuning of the electric power steering result in a much more linear feel and faithful line tracing in all driving conditions. New-design shock absorbers have been introduced, fitted with a friction control device which further reduces the high-frequency vibrations caused by minute imperfections in the road surface. The dampers also allow for flat cornering and exceptional responsiveness. World-first BladeScan Type Adaptive High-beam System Lexus is a pioneer of automotive lighting technology, being the first auto maker to introduce LED headlights and an Adaptive High-beam System (AHS) to improve night-time illumination without the risk of dazzling other road users. With the new RX, it achieves another world first with the introduction of a new BladeScan Type AHS. This operates by shining light from LEDs on to two blade-shaped mirrors that are rotating at high speed. The light is then transferred onto a lens to illuminate the road ahead. Although to the naked eye the light does not appear to be moving, its distribution is precisely controlled by synchronising the spinning of the blade mirrors and the switching on and off of the headlights. Because the effect of the high beam can be expanded in more natural manner, the system lights up areas that may be difficult to see using a conventional high-beam system, such the shoulder of the road. It also helps the driver see pedestrians and road signs much earlier, without interfering with the visibility of drivers of vehicles ahead, or oncoming traffic. Pedestrian recognition at night has been improved to 56 metres in front of the Lexus using BladeScan technology, compared to 32 metres with the previous system. Latest generation of Lexus Safety System+ The new RX benefits from the latest version of Lexus Safety System+, equipping it with advanced safety and accident prevention technologies to warn the driver of a collision risk and help them avoid or mitigate the severity of an impact. The features include: – The Pre-Collision System (PCS), which monitors the road ahead using an in-vehicle camera and a millimetre-wave radar, is now able to detect pedestrians in day and night-time driving and bicycle riders during daylight. The radar-controlled Adaptive Cruise Control (ACC) works in conjunction with the Lane Trace Assist (LTA) to make it easier for the driver to keep the RX in its intended traffic lane. If the system detects the car is straying out of lane, it alerts the driver with a visual warning and either a buzzer or vibration of the steering wheel (it can also apply a small amount of corrective steering). Road sign Assist (RSA) acquires road sign information using a camera and information from navigation system maps and presents it as an image on the head-up display and driver’s multi-information display. This reduces the risk of the driver overlooking important warnings and commands such as speed limits and lane closures. New connectivity functions with introduction of Apple CarPlay, Android Auto and new multimedia touchscreen The new RX offers a new multimedia touchscreen in addition to Lexus’s Remote Touch Interface (which is now exclusively in trackpad format). Smartphone use is also catered for with a new phone holder, USB port and connectivity to Apple CarPlay and Android Auto. Using voice control, customers can access Apple Siri or Google Assistant via their smartphone, and they can also choose whether to use the Lexus Navigation system fitted to their vehicle, or an alternative service on their smartphone.
  12. Lexus has unveiled the LC 500h 'Matte Prototype', a new prototype of the flagship coupe of the brand, at the 2019 Barcelona Motor Show. The creation is another example of the brand's effort to keep innovating, this time using special colours with original textures The prototype sports a colour called 'Space orange', which is inspired by the orange tones that can be seen when looking towards the sun in clear sunsets. This spectacular colour, with a matte finish, allows the LC 500h to project an even more powerful personality, further enhanced by the striking 21-inches semi-matt black wheels and the carbon-fibre roof and active rear spoiler. The use of the colour 'Space Orange' continues inside the cabin, where it is featured as a contrasting element on the instrument panel, the steering wheel and the sides of the doors. The LC 500h ‘Matte prototype’ incorporates Lexus’ advanced self-charging multi-stage hybrid system, a unique offering in its segment. Lexus's renowned self-charging hybrid technology allows the LC 500h to recharge while driving, without any need for cables or plugs. Its motorization stands out for its efficiency, reduced consumption, low noise and softness.