Although functional, my 2002 IS300 LHS light assembly had begun to dull - I had the panel beater polish it but over time it would continue to dull. IMHO it is a very nice car, I think it is a timeless clasic but the dull and faded light assembly was making it look cheap.
So with my VIN number, I purchased a brand new genuine $650+ Lexus LHS light assembly and genuine $250+ bulb from a Lexus dealer (over the phone) and had another Lexus dealer fit it as part of a genuine $1200+ Lexus service; the dealer told me the best way forward was for me to buy the part and bring the part in when I brought the car in for its next service - in hindsight this was probably not the best advice but I am not the expert.
The biggest problem is that our new genuine Lexus LHS assembly does not match the original RHS assembly - the difference is stark - the new assembly is hardly different to the original faded assembly - the RHS is crystal clear, very shiny and highly reflective. I noticed it immediately and have refused to take back the car but the Lexus dealer is infering there is no solution. Is this right - is the IS300 now so old that Lexus Australia cannot fix it?
Baby steps, we are now asking ( a ) for the new part to be removed so it can be returned and ( b ) for the dealer to put in a matching LHS assembly; but the dealer seems somewhat reluctant on ( a ) and extremely reluctant on ( b ). Do I persist? Do I take this up with Lexus Australia? Do I take this up with Fair Trading? What are your thoughts?