Im almost sick in the stomach. My special order NX300 arrived in my local store in Australia yesterday and I particularly wanted the following:
- gold color (Titanium - tick)
- airconditioned seats (Sports Luxury - tick)
- white interior (white on white - tick)
I was leaving my 1.5 yr old Mercedes GLC250 behind and returning to be a lexus customer as they couldnt do the above (or very well) and I was excited to say the least after 3+ months of waiting.....
Until I arrived to my dismay when the doors were opened it was a dark rich cream on black. It almost made me puck! how can white end up being a strong banana yellow (the color difference was startling) and then to top it off, after enquiring with the Manager - i ordered white - he says - "you got what you ordered".
I asked him to pull up the order - yes - it clearly says white /white interior - I recall in the lead up to the order some 3 months ago, I particularly went backwards and forwards confirming the white interior was white. I studied the lexus build website many times. Clearly it shows white on the website, in line with the head liner. So how did it turn into strong milkshake yellow?
I dont know....but the answer i got when I asked if anything can be done about it. Was nothing! you have to pay.....yep pay up, its your fault we sold you a car with what you ordered. Suck it up that its not the color you expected
Surely Lexus should know when they advertise White on white interior, and the photos it shows online of what the "interior" should look like, it shouldnt expect a customer to have to question why it turned into deep rich cream and then not think the customer will go? "what".... a light colored interior is pretty special...how can they get it so wrong.
So I walked out of the Managers office in disbelief, he was attempting to get my signature on the registration documents as quickly as possible. I said, I cant. He said - well theres nothing I can do....I was sick in the stomach....
So lexus friends....does anyone have a contact for Scott Thompson CEO of Lexus as I think this needs to be bought to his attention.
Im about to walk away from Lexus right now and never return after this experience.....
The white image below is what is depicted on the website when I ordered it. (yes its a little off white, but when you compare it to the head liner you can distinguish it)
The image below is of the what the car looks like (banana yellow/milkshake yellow - also noted as cream on black online) i found one online that shows what i was delivered.
Please will you help.
Long lost Lexus fan..thankyou