Hi,
My experience happen 2 weeks ago was, my car was ready in the showroom with a plague with your name on it. Then I was given a coffee and also time to find up the balance of paperwork. Then a delivery service person will show you all the features of the car (by that time I don't really care, as I want to drive the car now!), she kindly explain everything to me and also setup the phone for me, just a click of a button all your contacts will be downloaded to the car system. After that they gave me a big bunch of flowers and a bottle of white wine. This were all given without asking. Perhaps someone else have a better one then mine but I am happy with it.