meerut

Hi Everyone,

I thought it would be nice to create this thread where everyone can leave their positive or negative feedback, share the experience in regards to the quality of service provided by Lexus dealers.

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2010 IS250C and we recently got serviced at Lexus Parramatta, I thought it was important to provide the feedback in terms of the service standard we received at Lexus Parramatta.

We were delighted with the service at Lexus Parramatta and SPECIALLY THE Service manager-Craig..... was very helpful and through. Other staff members could do well with bit of smile but all in all a positive experience.

I had some issues in trims and color was off in the car mat and for car only 1 year old, I was not happy at all but once I advised the Service manager he happily offered to change the seats fabric and carpet with out any hassles and he was informative and helpful.

I did not need to took the matter further up and he resolved the issue with out any delay.

Extremely happy with their service level and will be going back to the Lexus Parramatta, (until that staff member is there:)

Cheers everyone

regards

meerut

Hi Everyone

Why does anyone know a reasonable place in Sydney to get Alloy wheels fixed as there are some slight skufs marks on front two wheels. Dealer advised the price of $200/wheel ?

Cheers everyone

regards

meerut

I just had my IS250c first serviced done at Lexus Parramatta yesterday on 01/09/11 and spk with Roger the service manager, excellent customer service and was very nice to deal with. I had few things checked out for warranty purposes and he was ver keen to assist. I though I should share this as I was but hesitant earlier going to Lexus Parramatta because of some adverse comments earlier.

Thanks for the reply for my question earlier and Lexus can not add the feature in my remote to close the rood or windows automatically.

Regards

Meerut-vis

Hello everyone

I am new here, I just got 2010 IS250C prestige and I am nit sure about the features :) in detail.

My question is it possible to have all windows up automatically either by remote ?

After closing the hood, we still have to close the windows manually? Any suggestion ? We can have this feature.

Thanks in advance

Regads

meerut