Ive just lodged a claim to the ACC using this justification. Feel free to try the same
Problem
The dashboard on my Lexus is disintegrating & the air-conditioning sprays white particles throughout the car. This is a known issue with the car/year and due to manufacturing faults. Lexus Australia is refusing to replace the dash under consumer guarantees.
Justification
As a stand alone issue I do not believe the the dash meets required standards of durability. When considered in light of
- Lexus being a luxury high spec vehicle
-Dashboards are not typically an consumable item that needs replacing/repair and do not have a limited lifespan
- Comparison to cheaper vehicles do not have this issue
- Lexus has admitted fault with the dashboards on this vehicle/year in multiple other cases including a recall overseas
- Lexus has failed to deliver on recall/remedies it
-It is not what would be considered reasonable wear and tear
I believe this is clearly a manufacturing fault that does not meet ACL guarantees
Defense of claim
- Consumer guarantee's are not voided by second hand purchase
- The dash is a manufacturing issue and is not related to any reasonable use
