Jump to content

Lexus Of Chatswood Does It Again!

Recommended Posts

Decided to get my isf a pamper treatment with a full interior/exterior detail. I asked them to see if they could remove a scratch/scuff mark from the drivers side interior door panel which i was fully to blame for. They mentioned on the phone that they removed the mark.

When I picked the car up this afternoon, the scratch was still there. I mentioned this to Scott who agrees that they forgot to look at this upon detailing the car.

His response: "I'll just order the entire interior drivers panel for you from Japan".

This is unbelievable service from them. I was not expecting this response fom them:). Totally awesome customer service from them yet again.

That's why I've bought 3 cars from them in 10 years and why I will buy from them in the future.

Link to comment
Share on other sites

  • 2 months later...

I had a similar experience with these guys in terms of great service (from Scott) was selling my IS250 and had a dude turn up wanting to buy the car for $500 more than the listed price on the proviso that he could take it right then and there plus he wanted Lexus to inspect the car (which he paid for). I called Lexus expecting them to tell me to book in in later in the week. Scott said that they were fully booked, i explained my situation and he told me to bring it down and he will sort something out.

Which he did so the car was sold and i was back at the dealership buying my next Lexus (An ISF)

Same with a weird computer glitch that was going on when i had the IS250, they picked up the car, left me a loan car and sorted it without charge and brought the car back (car warranty had expired)

Great service with these guys ay!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...