I just joined this forum in the hope some members could give me advice on where to have my IS350 serviced, given that the local Lexus dealership (Lexus Southport) refuses to handle my car, implying they have had too many problems with "shonky" imports in the past. I am the original owner of this Lexus which I purchased in Tokyo, where I lived for 32 years. I love my Lexus and brought it back with me when I moved back to Australia last September. It was registered in September 2012 after going through the standard inspections and road worthiness tests. It has only done 23,000 city kms in 6 years, of which only 5,000 have been done in the last 12 months here on the Gold Coast. It is in impeccable condition. If Lexus claims it is a global luxury brand, how can it treat Bona Fide owners like this?
Has any other owner experienced similar problems and if so, could they give me some advice?
I spoke to Lexus Australia and their cop out is that the dealers are permitted to make their own policy on what cars to service and which not to. A Lexus is a Lexus, no matter where it is bought. It is somewhat understandable if they are reluctant to deal with grey imports which they see as circumventing local sales, or competing with them, but as stated above, I am the original Bona Fide owner and wish to continue to have my Lexus serviced and maintained by an accredited Lexus dealer so as to not affect there sale value in the future, should I decided to trade it in. A new Lexus is no longer top of my wish list after this episode.