Well, i guess some of us are just plain unlucky. When i mentioned about inconvenience caused to me, i wasn't saying that i would have been left without a car. I know they provide loan cars but NOTHING beats driving your very own car... it's a peace of mind that should anything happen to it, me and only me is answerable to myself. My service with Lexus was good... only during the process of selling the car to me. After all that sales pitch and a successful sale, it all went downhill!
They got my first name spelt wrongly which later appeared on all correspondences from lexus to me. That i felt was a mistake that shouldn't have happened at all. How can you forget or misspell the name of a customer whom u just sold a car to. And to make matters worse, they also got my bank details wrong and as a result, toyota finance couldn't get payments from my bank and sent me a Notice of Dishonour for not making my repayments on time!!
Then when it came to servicing and the scratch incident, nobody apologised about it. All the guy said was, alright, the scratch COULD be caused by us and i'll get it fixed. Called the same guy and asked if he made any investigations, he simply replied, there's no need for an investigation since i've already agreed to have your car fixed. It all seems like a cover-up or something to that effect.
Prior to my 1st servicing, my wife and i wanted to buy a new RX400h but after all this, i think i'll be taking my money somewhere else.
Clearly... their "Pursuit of Perfection" is going to be a very very long one!