So you have tried pushing in the volume button? Like a few times..? I would suggest calling them first incase its something that can be resolved over the phone, if not, go in and im sure they will work something out for you.
i got a parallel import of the is350, swapped the id tags with a written off is250 for compliance rego etc...
joking, its just a pic i found on ebay of the red overlays that i bought. :D
what state/area you in?
few guys in melbourne do it cheap and well.
my dad's landcruiser got done with 35% for $220.
and thats 9 windows
High quaility tint, his fishing rods rubbing against the windows and stuff and no scratches.