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Everything posted by OzBoy
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Are they gold spark plugs???? Would be taking this up with someone as it seems to be way over the top. Are there any other Lexus dealers/service centers in Newcastle? If not give one in Sydney a call and ask for a quote over the phone and compare, if cheaper one would think that you have been LEXUSED from behind.
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Redouts!
OzBoy replied to Niick's topic in Lexus IS250 / Lexus IS250C / Lexus IS350 / Lexus IS350C Club / Lexus IS-F / IS300h
For $15 they look great and as long as the indicator works I wouldn't worry too much about the colour.....most police are colour blind anyway!! -
Yep probably right about no input, in my recollection of the story you will notice that I went in intitally thinking the same as you that it would take 30 seconds but if you then go onto read it further you will see that the car had to be returned for a day to fix this issue and to quote the service sheet (hoping that you read this in full) Washer trim was fitted incorrectly, trim was at an angle, removed and realignment trim connected hose and tested. While I found the whole process pretty piss poor let me say that VW offers pick up and loan car and their service has been far better than I have received from Lexus so far, the big difference is VW doesn't promote their service as being Number 1 Globally and the grass can be greener on the other side. I have had over 14 new cars and probably about 28-30 second hand cars all various makes and models and I have never had any of these issue's with any other manufacturer so I would say from my experience it is far from common and just because it's common doesn't make it right.......think of people talking on their mobiles while driving. ?UESTLOVE, if you need any further clarification of my posts please let me know would hate to have you misunderstanding what is being said here. ;-)
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Let me tell you about my service experience: Bought my car from Lexus of Brighton (@#$#@$hole's) and when I picked it up they hadn't done the delivery check properly and the window washing squirter's (that's the technical term for them ;-)) sent water into the bonnet and not the windscreen. Phoned service and they said oh just bring it in and we will look at it, not quite what I expected (something like sorry we will pick and deliver back etc etc after all Lexus Service is the best in the world) anyway took it in waited about half an hour and was told we have done a bit of a patch job but will need it for a day!! No problems have to go away but back in 10 days and this time arranged for pick up and loan car (which was filthy) but no prob's. While I was away someone just put a minor scratch on the back bumper so when I dropped it off asked them to have a look at the scratch for me to see if they could just buff it out. Picked up car and everything fixed but scratch wasn't fixed as I would have liked, so I arranged to get it done outside of Lexus at a specialty paint shop in South Melbourne. When I dropped off the car to get the scratch fixed the guy said Oh that's a unique colour (I have an X model) and we don't have paint for it if we need it, so I said no problems I have this little tin in the boot and opened the boot to find the paint tin and the valet pack missing. I stupidly thought no big deal they must have taken it out when the fixed it and it is probably just sitting in the service area at Lexus of Brighton. So I rang service spoke to Nareesh my appointed service person and he said no problems let me sort it out and I will phone you back. Got a call back advising that service didn't open the boot so the stuff could not have gone missing, me: "How did you put the paint on the scratch to try and fix it then?" Nareesh "Yes I thought that was weird too let me speak to the Manager and I will phone you back." 3 days later no call so rang Nareesh and he asked if I could bring the car in so they could go through it, explained that I had been right through the car and even removed the spare wheel but the items are definitely gone. Nareesh was insistent that I bring the car in so I did and he quickly looked through the boot and confirmed the items weren't there and said he will phone me back. That was 2 weeks ago, I haven't heard back from him. Last Thursday got a call from Lexus itself asking how the dealer was, told them the above and the guy from Lexus couldn't get off the phone quick enough (think one negative feedback will kill their 100% satisfaction survey!!) with the parting words that he will get Nareesh to phone me. YEP still nothing. It will be very hard to take my car there for servicing if items go missing from my car and while I love my car will never ever ever buy a Lexus again due not only to the dealer but also due to the attitude of the Lexus employee who did not want to know about any problems and put it all back to the dealer with no follow up. Very disappointing.
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Spotted
OzBoy replied to Niick's topic in Lexus IS250 / Lexus IS250C / Lexus IS350 / Lexus IS350C Club / Lexus IS-F / IS300h
Unless your reverse camera does the corners of the car too, but I like having sensors on the rear corners particularly around tight city parking stations. Yep camera has wide angle lens and would say it can almost see around corners, certainly a lot better than I can see out the back! -
First things first DONT go to Lexus Brighton, I did and OMG what a hassle, shame the car is brilliant. I ended up buying one of the limited edition X models got just over $7000.00 off and a good trade in price, just all the lies that the finance women (Glenys) told me really put me off. Found the X a good compromise between the 2 models you are looking at. Good luck and enjoy.