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"resume Guidence/suspend Guidence" Icon Blacked Out

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Hi all again,

Updated version 13 on my nav unit to v17. Disc loaded fine. When i entered an address to test it i had the map and my location but no voice directions were forthcoming so i pushed MENU and the resume guidence icon is blacked out. I replaced v17 with the original v13 and its still blacked out. Any thoughts? Thank you very much, bob

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