Sat Nav failure

[Windmill]

I have been very happy with my 2016 CT200h, which is well built and drives well once you get used to the different characteristics of a hybrid, after driving a turbo diesel for many years. Overall I would not fault the car, but recently had a surprising and disappointing experience, when the Sat Nav failed.  Once the dealer identified the part it took over 4 weeks to replace it.  Apparently this was lucky as the "normal" wait is 6 weeks.  Has anyone else had this issue?

[ilv1004s]

never heard of this issue wit hthe CT's

i think its a isolated case

[2bling]

Was that 4 weeks to get the part if so why, i can get parts anywhere in the world in 10 days?? if it normally  6 weeks why don't they stock them.

[Windmill]

Thanks - the reason for the time delay was what I could not understand - is it scarcity driven by lack of demand or too much demand.  It appears to be the former based on the response so far.  Although that doesn't explain the 4 week wait.......that may only be explained by the units going back to Pioneer(?) for reconditioning/re-programming?

[ilv1004s]

well usually for X japan parts it a 7-10 day wait if u buy from the parts dept

but with warranty issues its gota be paper work etc

x japan means parts have to come from japan and usually they dont keep the parts on hand and instead they make it order by order

normal procedure is 4 weeks

the dealer telling you its usually 6 weeks is just making BS to you