DiggyLexus Posted January 8, 2018 Share Posted January 8, 2018 Hi guys! Nice to meet you all. Stumbled upon this forum and thought it was worth a shot reaching out. I have an IS250 and I'm having the issue with the melting doors and dash. I've visited a couple of Lexus dealerships who have contacted Lexus Australia and have been denied any assistance on both occasions (apparently mine was 6 months too old or something vague). One dealer said "well it's a pretty old car now mate". My response was that my Dad's 25 year old Toyota ute had no issues with melting trim. I'm wondering if you've heard of any other owners who have managed to remedy the issue? Thanks! Quote Link to comment Share on other sites More sharing options...
ilv1004s Posted January 8, 2018 Share Posted January 8, 2018 common problem on the 06-09 if you do a search you will find some answers these melting dash has been an issue and first cases being reported around 4 years ago some dealers did replace it under warranty back then but im not too sure now people now days mostly just buy dash and door trims out of later model cars and just replace em Quote Link to comment Share on other sites More sharing options...
Rickii Posted January 11, 2018 Share Posted January 11, 2018 is350 owner from NZ here, I have emailed lexus nz in regards to the recall which she claimed there was no such recall. However here was a passenger side airbag recall. It's a bit annoying but hope other people can share their experiences trying to remedy the issue Quote Link to comment Share on other sites More sharing options...
ilv1004s Posted January 12, 2018 Share Posted January 12, 2018 Rickii is your IS350 a JDM import or NZ model ? Quote Link to comment Share on other sites More sharing options...
bazzle Posted January 17, 2018 Share Posted January 17, 2018 How to: http://my.is/forums/f139/reinstall-dash-video-froggy-598330/ Quote Link to comment Share on other sites More sharing options...
Eli321321 Posted April 16, 2019 Share Posted April 16, 2019 Sticky Dashboard is250 It is very dangerous, It is reflected on the windshield on a sunny day and can not be seen the way Is it a good will of a Lexus company or is it a danger to our life? Eliran.fagmail.com Quote Link to comment Share on other sites More sharing options...
Mike2222222222 Posted August 9, 2019 Share Posted August 9, 2019 Hey mate did you end up figuring out a solution other then changing the out to the later models I’ve got the same problem aswell thanks Quote Link to comment Share on other sites More sharing options...
ilv1004s Posted August 16, 2019 Share Posted August 16, 2019 change to later model 2011+ Quote Link to comment Share on other sites More sharing options...
Roger Guest Posted October 8, 2019 Share Posted October 8, 2019 I purchased a 2007 IS250 new and dash started to melt, my Lexus dealer told me I’d used armall on it which I had not. Then next service (car then 10 years old) they replaced dash with second hand one for free!! Now it’s going as are side trims. there was obviously an issue, I’m having my 100,000 klm service this month and going to put it to them? I also have a Lexus LX470 so I’m a good client. Quote Link to comment Share on other sites More sharing options...
2bling Posted October 9, 2019 Share Posted October 9, 2019 Have a look on the USA forum it was a recall over there, good luck PS i have never seen a dash or door skins that bad you would think Lexus would wake up and replace them, as it would cost them nothing Quote Link to comment Share on other sites More sharing options...
Juliana Posted January 11, 2020 Share Posted January 11, 2020 Hi, those photos are what I have as well, 2007 IS250 sport. I am going to hit up our local Lexus dealer as well. Disappointing because the rest of the car is emaculate. Quote Link to comment Share on other sites More sharing options...
RodL Posted January 13, 2020 Share Posted January 13, 2020 Juliana, please let us know how you go with it. Quote Link to comment Share on other sites More sharing options...
Manie Posted February 22, 2020 Share Posted February 22, 2020 Anybody in South Africa with the same problem? 2008 250 IS Lexus with melting door panels. Regards Manie Liebenberg Quote Link to comment Share on other sites More sharing options...
Michele Posted July 14, 2020 Share Posted July 14, 2020 I am in South Africa and have a 2007 Lexus IS250 with the same issues on the doors and dash. I bought the vehicle 2nd hand and thought, until now, that the previous owner left it in the sun and possibly used the dash cleaners as the panels are sticky to the touch. I also have an issue with the reflection off the dash. I am looking at having them re-covered, if it is possible. Quote Link to comment Share on other sites More sharing options...
JR South Africa Posted January 17, 2021 Share Posted January 17, 2021 On 2/22/2020 at 3:49 PM, Manie said: Anybody in South Africa with the same problem? 2008 250 IS Lexus with melting door panels. Regards Manie Liebenberg Did you come right Manie? Also in SA. Have 2006 IS250. Quote Link to comment Share on other sites More sharing options...
sam_gs300 Posted May 31, 2021 Share Posted May 31, 2021 Well, I just replaced the door trims on the weekend, and the car looks a million times better. I tried Lexus Australia Customer Care today, and the very unhelpful person told me that there was no way Lexus Australia would come to the party, as the car is probably on its 4th or 5th owner and each time the dealer has probably used some chemical on the dash !!! Sounded like he was talking from a script. Anyway, going through the Service Dealer, just to see what he can do. Has anyone had success recently? Quote Link to comment Share on other sites More sharing options...
ilv1004s Posted June 2, 2021 Share Posted June 2, 2021 well its a 15 year old car now so might as well learn to live with it or just replace it with a 2nd hand part Quote Link to comment Share on other sites More sharing options...
Flexer Posted February 8, 2022 Share Posted February 8, 2022 Yep, That sticky looking dash and door trim looks real familiar. I have the same problem with my 2006 IS250 and the same lack of support from the dealers. Quote Link to comment Share on other sites More sharing options...
chiphead56 Posted June 30, 2022 Share Posted June 30, 2022 (edited) This is extremely poor response from Lexus. For me, I don't think I'll ever buy another Lexus, I'm afraid. I bought mine as a demonstrator in 2008, model year 2007, and it was in immaculate condition, with only 2-3k on the clock. It has always been garaged, since I bought it. Sure, it's an old car, but that is no excuse. I have a Corolla of similar vintage, no problems with it and it has been left out in the sun a lot. This, along with the burning/consuming oil issue, is just not what one expects from Lexus. Edited June 30, 2022 by chiphead56 Minor clarification Quote Link to comment Share on other sites More sharing options...
ilv1004s Posted June 30, 2022 Share Posted June 30, 2022 16 hours ago, chiphead56 said: This is extremely poor response from Lexus. For me, I don't think I'll ever buy another Lexus, I'm afraid. I bought mine as a demonstrator in 2008, model year 2007, and it was in immaculate condition, with only 2-3k on the clock. It has always been garaged, since I bought it. Sure, it's an old car, but that is no excuse. I have a Corolla of similar vintage, no problems with it and it has been left out in the sun a lot. This, along with the burning/consuming oil issue, is just not what one expects from Lexus. different materials corolla uses hard plastic lexus uses leather cant comapre the durability of plastic vs leather as for engine oil issue change to 10w40 that should help it also it helps if the car doesnt have any carbon bulld up and had proper service carried out all the time Quote Link to comment Share on other sites More sharing options...
Mei Posted July 6, 2022 Share Posted July 6, 2022 On 5/31/2021 at 5:08 PM, sam_gs300 said: Well, I just replaced the door trims on the weekend, and the car looks a million times better. I tried Lexus Australia Customer Care today, and the very unhelpful person told me that there was no way Lexus Australia would come to the party, as the car is probably on its 4th or 5th owner and each time the dealer has probably used some chemical on the dash !!! Sounded like he was talking from a script. Anyway, going through the Service Dealer, just to see what he can do. Has anyone had success recently? Could you please share the Service Dealer contact who replaced your door panel? Quote Link to comment Share on other sites More sharing options...
George55 Posted August 4, 2022 Share Posted August 4, 2022 Can anyone please advise where I can obtain replacement door panels for my 2008 Lexus IS250 X due to the melting problem frequently discussed in this forum? Quote Link to comment Share on other sites More sharing options...
bazzle Posted August 10, 2022 Share Posted August 10, 2022 Contact ilv1004s above. Quote Link to comment Share on other sites More sharing options...
Morag Posted December 14, 2022 Share Posted December 14, 2022 Hi, i live in Darwin and own a 2011 is250c and also have melting dash and door trims, can anyone advise me where I can purchase secondhand door trims as I have been quoted over $4000 dollars each for new ones , my car is in pristine condition apart from this and only got 60,000ks on the clock. Quote Link to comment Share on other sites More sharing options...
Cyndi Posted December 2, 2023 Share Posted December 2, 2023 I have the same issues. Live on the coast of South Carolina. please advise. Quote Link to comment Share on other sites More sharing options...
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